TERMS AND CONDITIONS

All orders and purchases from Sabu Studio will be governed by the following Terms and Conditions.

Sabu Studio reserves the right to alter the terms and conditions of sale without notice.

Pricing & Payment

Our pricing does not include delivery or installation, unless otherwise stated on a quotation provided by our Studio.

For international orders: Full payment is required up front

For Australian orders: 50% non-refundable deposit is required to confirm order, full payment must be paid prior to the dispatch of goods.

All goods remain the property of Sabu Studio until payment is received in full, goods will not be dispatched until full payment is received.

Product catalogue prices are subject to change without prior notice.

Lead Times

All Sabu Studio products are made to order.

Our standard lead time is between 8 to 12 weeks from when payment has been made. The lead time may be longer for larger/custom orders.

If a shorter lead time is required please let us know and we may be in a position to accommodate.

Lead times are to be understood as an estimate and commence upon payment receipt.

Every effort will be made in order to provide the goods within the given lead times, delays do not constitute a breach of contract and Sabu Studio is in no way liable for any resulting damages.

Delivery

Sabu Studio is not liable for any shipping or delivery delays. 

Orders must be delivered to an address where someone will be present during business hours to sign for the delivery. If there is no one at the delivery address at the time of delivery then alternative arrangements will need to be made directly with the carrier.

Material Variation

Sabu Studio offers custom and handmade furniture and lighting, this may result in minor variations in appearance, including form, colour and finish.

These slight variations in appearance are to be expected and will not be accepted as a fault or reason for return.

Timber is a natural material, variations to grain and colour occur naturally and these may be evident in the finished product.

Materials and stains can vary and may not always be consistent and immediately representative of those depicted online and in photographs. Sabu Studio is not responsible for discrepancies in materials and stains on its products.

Timber is a natural material, it expands and contract. Sabu Studio has a deep understanding of the material and do our best to minimise possible future movement. Sabu Studio is not responsible to future movement over time in any of our products.

Warranty

Refunds and Cancellations

Orders may only be cancelled in writing within 48 hours of order payment.

Sabu Studio reserves the right to cancel any order at any time for whatever reason, in which case all payments will be refunded.

All products are individually checked before dispatch to ensure correct functionality and high quality. Sabu Studio is not responsible for any damage which occurs once products have left the studio, including during transport. 

All of Sabu Studio products are covered by a 2 year residential or 1 year commercial warranty from date of invoice.

The warranty covers against any defective or faulty work, which will be repaired or replaced at Sabu Studio’s expense.

In the case of a faulty product, it is at the purchases expense to ship/deliver the product back to Sabu Studio for repairs or replacement.

All products are checked before dispatch to ensure correct functionality and high utmost quality. Sabu Studio is not responsible for the following:

Everyday wear and tear of the product

Damage cause by improper care and use

Damage cause by improper installation or assembly

Damage cause by improper use of cleaning solutions/methods

Damage caused by exposure to weather or improper environment, sunlight, heat and/or moisture.

Damages

The purchaser is solely responsible for complying with all laws, regulations and standards in relation to the installation, use and maintenance of the product.

The purchaser acknowledges that all risks arising out of installation and use of the products remain with the purchaser.

Legal Compliance

All Sabu Studio products are low voltage items. Where required, Sabu Studio floor and table lights products are certified by a certified electrician according to Australian standards. These are assessed and signed off before dispatch/collection. Sabu Studio is not responsible for damage to property, personal proceeding delivery and installation.

Electrical Compliance

International Orders

Import Duties and Taxes:

The buyer is solely responsible for any import duties, taxes, and customs fees applicable in the destination country. These charges are not included in the item price or shipping cost and are payable upon delivery.